InEvent
Crew & Services

Expert hands, on the ground & on your side

Book certified hardware and service technicians who know their way around the InEvent platform, so the only thing you're managing on event day is the experience.

Tout Services Crew Policies

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Live Staff

Services

InEvent Crew and Services
Remote Sur place Managed Service

Builder & Live Staff

Ajoutez une ressource qui peut construire, concevoir et configurer InEvent en votre nom.

Applicable to InEvent Pass, Registration, Compliance and Live modules.




Definition of Scope of Work:

  • Manage live event and make changes on the go
  • Upload assets to the InEvent platform
  • Configure menus and labels based on documentation
  • Provide live support from a live video conferencing room


Ressource:

  • If booked more than 3 weeks before the event:
  • Forfait de par heure
  • If booked more than 2 weeks before the event:
  • Forfait de par heure

Minimum package: 4 hours

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Remote Add-on

Custom Reports

Turn your event data into a report built around the questions you actually need answered.

Combining the metrics that matter to you, your leadership, and your sponsors into one clear, branded deliverable.




Popular use cases:

  • Sponsor ROI & engagement breakdowns
  • Executive post-event summaries
  • Multi-event and year-over-year comparisons
  • Attendee journey & session performance analysis


What you get:

  • A report tailored to your chosen metrics and audience
  • Your branding, delivered in PDF, spreadsheet, or live dashboard
  • Built and delivered by the InEvent data team — no setup on your side


Ressource:

  • Starting at per report

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Support En Direct
Event Day Launch
8 Hours · Live · Real-Time
Remote Sur place Add-on

Event Day Launch

A dedicated InEvent specialist available for your entire event day, from first check-in to final session.

Get real-time support and platform assistance so your team can stay focused on running the event.


Disponible pour:

Événements en personne Évènements virtuels Événements hybrides Séminaires en ligne

Rush Fee:

50% - 48h before the event

100% - 24h before the event

What's included:

  • Monitor the InEvent platform in real time throughout the event
  • Respond to platform issues raised by the event team via video call or chat
  • Make live configuration changes on the platform as needed
  • Support session transitions and attendee check-in flow
  • Coordinate with the event team for the full 8-hour coverage window

Coverage highlights:

  • Up to 8 consecutive hours on your event day
  • Single dedicated point of contact
  • Works with all InEvent modules
  • No hardware or travel required (remote option)
Flat-rate package per event day · 8 hours Confirmer un devis
InEvent Crew and Services
Remote Managed Service Add-on

Email Deliverability & Domain Warmup

Send high-volume invitations, campaigns, newsletters, and attendee communications from a dedicated domain — protecting your corporate domain and keeping messages out of spam folders.

Rush Fee:

50% - 48h before the event

100% - 24h before the event

1 Jour

To inbox-ready - instead of 60

An accelerated professional warmup builds sender reputation in a single day, versus the traditional ~60-day ramp.

What's included:

  • Procurement of a dedicated sending domain
  • Full email authentication setup - SPF, DKIM & DMARC
  • Native integration with the InEvent platform
  • Accelerated 1-day professional warmup to establish sender reputation

Ongoing optimization:

  • Continuous deliverability monitoring
  • Sender reputation management
  • Spam-prevention best practices

Optimized across:

Microsoft 365 Outlook Gmail Yahoo
Complete package one-time, all-inclusive Confirmer un devis
Book a person

Crew

InEvent Crew and Services
Sur place Remote

Expert Badge & Kiosk Technician

Leverage senior professional technicians to coordinate and execute your on-site event experience.


Expert Kiosk Technician Scope of Work:

  • Setting up all kiosk hardware and software
  • Training on-site staff on proper kiosk operation
  • Providing real-time support during the event to address staff questions
  • Troubleshooting and resolving any hardware or software issues
  • Dismantling and packaging the equipment for return shipping

Ressource:

  • par jour jusqu'à 8 heures
  • par heure supplémentaire au-delà de 8 heures
  • How to calculate: one day for travel, event days, plus one day for travel.
    Example: an event happening May 8th and 9th, fee must be paid for 4 days.

Hébergement:

  • per day or included in your hotel block

Transport:

  • If booked more than 3 months before the event:
  • Forfait de par heure
  • If booked less than 3 months before the event:
  • Forfait de par heure

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Sur place

Junior Badge & Kiosk Technician:

Vous pouvez ajouter des professionnels certifiés à votre offre pour bénéficier d'une assistance sur place.



Junior Kiosk Technician Scope of Work

  • Setting up all kiosk hardware and software
  • Troubleshooting and resolving any hardware or software issues
  • Dismantling and packaging the equipment for return shipping

Ressource:

  • par jour jusqu'à 8 heures
  • par heure supplémentaire au-delà de 8 heures
  • How to calculate: event days, no hotel and no transportation needed
    Example: an event happening May 8th and 9th, fee must be paid for 2 days.

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Sur place

Registration Desk Staff

Add an asset to help you on the registration process onsite, including managing the registration and backend requirements.


Definition of Scope of Work:

  • Assist with registration of new attendees as they arrive
  • Check-in registered guests on the InEvent platform

Ressource:

  • per day
  • How to calculate: event days, no hotel and no transportation needed
    Example: an event happening May 8th and 9th, fee must be paid for 2 days.

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Sur place

Photographer Services

Add a photographer to use InEvent Photo Match AI on your event, perfect for social media, marketing, or activations.


Definition of Scope of Work:

  • Provide and handle photo equipment
  • Event coverage and/or photo booth set up
  • Technical adjustments such as: camera positioning, settings and exposure, ect
  • Post-processing images for better coloring, retouching and corrections (no custom designs or branding)
  • Deliver final set of images to the InEvent Photo Match AI

Ressource:

  • par jour jusqu'à 8 heures

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Remote

Designer

Get custom visuals built for your event without lifting a finger on the design side.


Definition of Scope of Work:

  • Design custom assets for your event branding and pages
  • Build layouts based on your guidelines and reference materials
  • Apply consistent styling across InEvent Pass, Registration, and Live modules
  • Deliver revisions based on your feedback

Ressource:

  • Must be booked at least 3 weeks before the event
  • Forfait de par heure

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
InEvent Crew and Services
Remote

Programmer

Add a programmer to architect, customize, and optimize your platform with advanced technical solutions.


Definition of Scope of Work:

  • Designing, developing, and implementing custom platform enhancements and integrations
  • Configuring workflows, automation, and business-specific requirements
  • Creating custom reports, dashboards, and data processing solutions
  • Performing testing, quality assurance, and deployment activities
  • Providing technical consulting, troubleshooting, and optimization support
  • Documenting delivered solutions and assisting with implementation and knowledge transfer

Ressource:

  • par heure

Rush Fee:

50% - 48h before the event

100% - 24h before the event

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InEvent Crew and Services
Sur place

Videomaker

Capture every key moment of your event, professionally shot and ready to share.


Definition of Scope of Work:

  • Film keynotes, sessions, and panel discussions
  • Capture B-roll of the venue, attendees, and key moments
  • Set up and operate camera and audio equipment on-site
  • Coordinate with the event team to prioritize must-have shots
  • Hand off raw or edited footage for post-event use

Ressource:

  • Price quoted by sales
  • Accommodation and transportation billed separately, consistent with other on-site technician roles
  • Minimum booking lead time: 3 weeks before the event

Rush Fee:

50% - 48h before the event

100% - 24h before the event

Confirmer un devis
Conditions de location de l'offre groupée

Policies

  1. Eligibility of Packages

    The packages offered are exclusive to InEvent clients who have an active subscription. This ensures that only current subscribers can access these rental or purchase options, as part of their ongoing service agreement with InEvent.

  2. Payment Deadline

    Full payment for your order is required no later than 15 business days before the scheduled event date. This ensures we have sufficient time to process your order and prepare for delivery or setup. Please understand your rental will arrive late if payment is not complete by the above date.

    Deadline: 15 business days

  3. Custom Design Submission for Lanyards and Badges

    If you're submitting custom designs for pre-printed lanyards and badges, the designs must be sent to us at least 15 business days prior to the delivery date. To ensure compatibility, all designs must follow the specific dimension templates provided and be submitted in the .ai (Adobe Illustrator) format. If you are unable to submit using the format above, we can offer our Designer Services (extra fee) to complete this task for you. If the above deadline is not met, we will use solid colors instead of your custom design.

    Deadline: 15 business days

  4. Requesting Design Samples

    If you would like to review or compare badges and lanyards, you may request blank samples. These will be free of charge if you buy a bundle. If you do not buy a bundle, you may return the samples at your own cost to our office to be free of charge. In case of no returns, charges will be applied. These must be requested 15 days in advance and return date must be organized directly with your Project Manager. If you wish to review samples of your final custom designs, please request them at least 15 business days before the delivery date. We encourage to start this process as early as possible to ensure enough time for any revisions or adjustments before production begins. No changes will be allowed once the deadline has passed.

    Deadline: 15 business days

  5. Bundle Box Contents

    The items and quantities included in each bundle box are predetermined and cannot be changed. However, you may request alternative color or size options if available. Please inquire in advance to confirm any available variations.

  6. Shipping Timeframes for Different Regions

    Shipments to locations outside of Tier 1 and Tier 2 shipping zones will take longer to arrive. Please plan accordingly and allow extra time for delivery if your location falls into a different tier. For specific delivery estimates, feel free to reach out for clarification on shipping rates and timelines.

  7. Inspection Upon Receiving Rental Devices

    Upon receiving the rented devices, it is crucial for the customer to immediately inspect the entire shipment. This includes checking that all items are present and confirming that the devices are in proper working order. Make sure your Project Manager is with you in the call or record a video during the inspection. Prompt inspection helps ensure any issues can be resolved before the event begins.

  8. Condition of Returned Devices

    The customer is responsible for returning all rental devices in the same condition as they were provided at the start of the rental period. Any damage or missing components may result in additional fees, so proper care and handling during the rental period are important.

  9. Rental Duration

    The standard rental period lasts 7 days, giving you enough time to test the equipment for your event and return it without extra charges, provided it is returned on time. If you require the rental to be longer, please request a quote from our team.

  10. Rental Start Date

    The rental will arrive 2 days before the event. The rental period officially begins on the day of the equipment's arrival. This ensures that you have the devices in hand for testing, security and validation. You will receive a tracking number for your rental package once it has shipped.

  11. Delivery Date and Time Requests

    Specific delivery date and time requests are not accepted. The selected delivery date will be treated as an estimate only. Shipments may arrive earlier based on the transportation company’s schedule and logistics. InEvent is not responsible for early deliveries or any costs or delays resulting from the carrier’s routing or scheduling decisionners.

  12. Early Arrival

    If the rental equipment arrives before the scheduled date, you will not be charged any extra fees. The rental period will still begin on the initially scheduled arrival day. We encourage customers to accept the delivery as soon as they delivered. Refusing a delivery will jeopardize the event timeline and InEvent will be exempt from any liability.

  13. Extended Rental Period

    If you need to extend the rental period beyond the standard duration, you can request an extension. This extended rental period will be billed separately, so please plan ahead if you anticipate needing more time.

  14. Late Fees

    Late fees will apply if the rental devices are not returned on time, unless you have arranged and paid for an extended rental period in advance. Be sure to return the equipment promptly to avoid additional charges.

  15. Third-Party Fulfillment of Bundle Orders

    Some bundle orders may be fulfilled by certified third-party providers. This means that while your order will be handled by trusted partners, it may not come directly from InEvent. Rest assured, all third-party providers meet our standards for quality and service.

  16. Returning Rental Items

    A return label will be included inside your delivery box. This label must be used to send back any rental items, ensuring a proper return process. To return, pack the rental items in their original delivery box, seal the package, and drop it off at the nearest FedEx store.

  17. Recycling Badges and Lanyards

    If you'd like to recycle used badges and lanyards after your event, you may return them to us for recycling. Simply make a request, and we’ll provide further instructions on how to proceed.

  18. Onsite Technician Labor Hours

    Travel time for on-site technicians is considered part of their total labor hours. This means that the time spent traveling to and from the event location is included in the work schedule. When calculating labor costs, InEvent will always charge two additional days for total travel time, including one day for travel to the event and one day for the return trip. It's important to account for this when planning the event schedule to ensure full coverage for technician support.

  19. Event Schedule and Technician Hours

    To ensure the appropriate allocation of on-site support, you must provide the full event schedule and expected labor hours for technicians at least 21 business days before the event. This allows us to properly prepare staffing and ensure all necessary arrangements are in place for smooth execution.

    Deadline: 21 business days

  20. Hotel for Onsite Technician

    Lodging for the Technician can be provided by the client or by InEvent. Pricing for the Technician lodging is listed on the page above. If the quote does not include lodging for the Technician, it means the client must provide lodging for the Technician.

  21. Delivery Fees for Additional Items

    Any extra items requested beyond the original box content will incur additional delivery fees, unless otherwise specified as free shipping. Be sure to confirm shipping costs when adding items to your order.

  22. Warehouse Available Locations

    Our hardware is shipped from various locations around the world, including New York, Las Vegas, Miami, London, Hamburg, Bucharest, Buenos Aires, Melbourne, Tel Aviv.

  23. Refund Eligibility

    In order to be eligible for a refund request, customers must file a complaint - with images and videos of supporting evidence - of malfunctioning hardware. The complaint must be formalized via email to the Project Manager no later than six hours from the event's end. Customers will NOT be eligible for a refund if: (x) Failure to complete inspection upon receiving rental devices with supporting video evidence. (x) Hardware is physically damaged during the event. (x) Malfunctions not reported within the established time.

  24. Sales Tax

    All prices for products and services are stated before taxes. Applicable sales, value-added, goods and services, or other transaction taxes will be calculated based on your billing address and jurisdiction and applied after your invoice is issued. You are responsible for any such taxes, and the total tax amount will appear in your order summary before you complete your purchase.

Pourquoi les clients aiment InEvent

Voir plus d'histoires de succès d'événements

La plateforme complète pour tous vos événements

Pedro Goes

goes@inevent.com

+1 470 751 3193

InEvent InEvent InEvent InEvent

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