FAQ

How is your pricing calculated?

Our pricing model is simple and transparent, charging per registration plus the implementation fee. There are no monthly or hidden fees.

What counts as one registration?

One registration credit counts when the person fills the registration form or is added directly to the attendee list. Custom lists, waitlists or invitation lists do not count as registration credits.

How do I purchase a subscription?

We accept various payment methods, including credit card, check and wire transfer. After you sign the contract, we will send the invoice up to 3 days later. We can only send you the invoice after the contract is signed. Please notice that checks may take 3 to 5 days to clear. International wire transfers may take 3 to 9 days to process. We recommend that you purchase using a credit card since the system will only release the credits when the invoice is fully settled. If you have already sent a wire but the payment has not yet arrived at InEvent account, InEvent will not be able to release the credits.

How do upgrades work?

You can upgrade any time by paying the difference between your current plan and your new plan. We do not allow downgrades at this time. For example, you can upgrade from the V&H Advanced to V&H Full plan, but you cannot downgrade from the V&H Full to the V&H Advanced plan. Accounts that already have used credits will need to pay the credit difference upgrade even for used credits. Accounts with multiple purchases will need to upgrade all their separate invoices to the new plan.

How do renewals work?

You can renew your account in 12-month increments, up to 5 years.

• If you renew an equal or superior amount of credits, all your unused credits will still be available for use and all your data from past, current and future events will also be available.
• If you renew a lower amount of credits, all your data is kept safe and available in the new plan. Previous registrations are no longer available.
• If you renew a different plan, all your data is kept safe and available in the new plan. Previous registrations are no longer available.

If you do not renew your subscription, all your data is automatically deleted once the current subscription expires.

Can I have multiple subscriptions?

You can have multiple companies with InEvent credit transfer option under the same subscription. Using our switcher for multiple accounts, you can access all your accounts and manage your events. Please note that a new subscription cannot be added to the same account before the current subscription expires. Certified partners may have some extra options on the partners page .

Can we combine V&H and Webinars?

It is possible to use V&H and Webinars in the same account if you have the EventHub plan. The EventHub plan is InEvent most comprehensive plan for the industry and allows consolidated billing, client management, centralized branding control and many other enterprise features.

What is the umbrella account option?

If you work with multiple clients or department regions, you can benefit from our credit transfer option. This option allows you to purchase credits on a consolidated invoice and share them among all your different companies, all within the same dashboard. Currently only companies created with the credit transfer option enabled are eligible to receive credit transfers. If you are already a customer, please reach out to your account executive to discuss your upgrade options.

What happens when my credits are over?

You will no longer be able to accept new registrations. You may purchase more anytime during our subscription. Credits can be purchased using credit card or invoice (enterprise only). Invoices do not carry a discount and can be paid in 30 days; credit card purchases have a discount and must be paid immediately. Please note we do not accept AMEX.

Do my credits have an expiration date?

Yes, credits expire one year after the date of purchase. Subscriptions must be renewed in 12-month increments. New credits can be added to your account through a new purchase.

Can the implementation fee be waived?

Implementation is required for all customers to ensure your project management and a successful experience with InEvent. If you had a subscription with us before, the implementation fee will be charged as our team needs to reimplement your InEvent subscription. There are a couple of scenarios where the fee can be waived and offered complimentary by InEvent:

• long-term subscriptions starting with 3 year contracts
• hosting events that do not exceed 40% of the subscription threshold

Can my subscription be for one event only?

InEvent software is designed for long-term use and multiple events throughout the year. We provide the option to host only a single event with an implementation fee. Please book a call with us to learn more.

Can my subscription be paid on custom dates?

InEvent can work with monthly, quarterly or annual installments. We are a subscription that must be paid in a predetermined pay schedule. We do not have the option to bill you per event.

Do we offer non-profit discounts?

Yes, we offer 10% on top of the standard discount. You must be a US-based non-profit 501(c)(3) or have an equivalent classification in your country to qualify.

Do you offer Enterprise tiers?

You can learn more about our Enterprise plans and benefits through our Enterprise section . If the current plans do not meet your needs, get in touch with us so we work out your RFI, RFP or requirements through our sales page .

Does InEvent have a public roadmap?

Yes, our public changelog with our latest feature releases can be found at news.inevent.com or on your account dashboard. If your feature is not yet available, you can email your project manager or customer support agent to request a new feature.

Our product team actively reviews all feature requests and add them to a matrix with different factors. Based on the number of customer requests, impact of feature scope and customer segments, we prioritize our roadmap and release features on the platform for all eligible plans without any additional cost.